Terms of sale
Terms and Conditions of Sale – Lumiera Design
Last updated: September 26, 2026
1. Seller Identification
These Terms and Conditions of Sale (“Terms and Conditions”) govern sales made through the www.lumieradesign.com website.
The website is operated under the trade name Lumiera Design by:
TBNGROUPLLC
Limited Liability Company incorporated in the State of New Mexico, United States
Registered office:
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
New Mexico Registration Number: 0008117961
EIN: 98-1962419
EU VAT Number: none
Email: contact@lumieradesign.com
Phone: +1 575-250-1462
These Terms and Conditions apply to orders placed by consumers located in France and other Member States of the European Union.
2. Scope of Application
These Terms and Conditions apply to all product orders placed by consumers through the Lumiera Design website.
By placing an order, the customer agrees to these Terms and Conditions.
Before confirming an order, the customer is invited to review and accept these Terms and Conditions.
The applicable Terms and Conditions are those available on the website at the time the order is placed.
No amendment to these Terms and Conditions shall apply retroactively to orders that have already been placed.
3. Products
Lumiera Design primarily sells indoor and outdoor lighting products, including solar lamps, decorative lamps, and other lighting solutions.
The essential characteristics of each product are presented on the relevant product page.
Photographs and illustrations are intended to represent the products as accurately as possible. Minor differences in color or appearance may result from the settings of the customer's display screen.
Products are offered subject to availability.
If a product becomes unavailable after an order has been placed, Lumiera Design will inform the customer as soon as possible and, where applicable, refund the corresponding amounts.
4. Prices
Prices are displayed on the website in the currency shown at the time of the order.
The applicable price is the price displayed when the order is confirmed.
Any applicable shipping costs are displayed before the final confirmation of the order.
Where taxes apply, they are taken into account in accordance with applicable regulations and the information displayed to the customer before the sale is concluded.
No additional charge may be imposed on the customer after order confirmation if such charge was not disclosed before the order was placed, except where otherwise permitted by applicable law.
5. Orders
The customer selects the products they wish to purchase and adds them to their cart.
Before confirming the order, the customer may review the contents of their cart, modify quantities, and correct any errors in their information.
The customer then provides the information necessary for delivery and payment.
The order becomes final once payment has been successfully validated and the order has been confirmed by Lumiera Design.
A confirmation email is sent to the email address provided by the customer.
Lumiera Design reserves the right to refuse or cancel an order in cases permitted by law, including:
- product unavailability;
- an obvious error concerning the price or essential product information;
- reasonable suspicion of fraud;
- a payment issue;
- or clearly abusive behavior.
If an order that has already been paid for is cancelled, the amounts corresponding to the cancelled order will be refunded in accordance with the applicable procedures.
6. Payment
Orders are paid online using the payment methods available on the website.
Lumiera Design uses Shopify Payments in particular to process payments.
Payment is due at the time the order is confirmed.
Banking information required for payment is processed by the relevant payment service providers and may not be directly accessible to Lumiera Design.
7. Delivery
Products may be shipped directly from logistics centers located outside the European Union, including from China, as part of the logistics model used by Lumiera Design.
Applicable delivery times and shipping costs are displayed to the customer before the order is confirmed.
Indicative delivery times are generally:
- France and the European Union: 10 to 20 business days after order preparation;
- other available destinations: 15 to 30 business days after order preparation.
Order processing generally takes 1 to 3 business days.
The delivery time applicable to the order is the one communicated to the customer at the time of purchase.
Delivery times may be affected by exceptional circumstances beyond Lumiera Design's reasonable control.
Lumiera Design remains responsible for the proper performance of the order in accordance with applicable law.
8. Importation, Duties and Taxes
Where products are shipped from a country outside the European Union, import procedures may be required.
Where delivery is carried out under a DDP (Delivered Duty Paid) arrangement, import formalities and applicable import duties and taxes are handled in accordance with the terms agreed with our logistics partners.
Lumiera Design will only describe a delivery as DDP where this arrangement actually applies to the relevant order and destination.
Any additional costs that legally remain payable by the customer will be disclosed before the order is confirmed.
9. Receipt of the Order
Customers are encouraged to check the condition of the package and product upon delivery.
In the event of a delivery issue, damaged package, missing product, or receipt of a product different from the one ordered, the customer may contact Lumiera Design at:
The customer should provide their order number and, where useful, photographs.
This procedure facilitates the handling of the request and does not limit the customer's statutory rights.
10. Right of Withdrawal
In accordance with the rules applicable to distance contracts, consumers generally have a period of 14 calendar days to exercise their right of withdrawal without having to provide a reason.
For sales of goods, the withdrawal period generally begins on the date the consumer, or a third party designated by the consumer, receives the goods.
Where an order consists of several goods delivered separately, the applicable rules regarding the starting point of the withdrawal period shall apply.
To exercise the right of withdrawal, the customer must notify Lumiera Design of their decision by means of a clear statement, for example by email at:
The customer may use the model withdrawal form provided at the end of these Terms and Conditions, although use of the form is not mandatory.
11. Product Returns
After exercising the right of withdrawal, the customer must return the product in accordance with the instructions provided by Lumiera Design.
Unless otherwise required by law or determined by Lumiera Design, the direct costs of returning the product may be borne by the customer when exercising the right of withdrawal.
The customer is responsible for any decrease in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the product, in accordance with applicable law.
Certain categories of products may be excluded from the right of withdrawal where an exception is provided by law.
Such exceptions will be communicated to the customer where applicable.
12. Refunds Following Withdrawal
Where the right of withdrawal is validly exercised, Lumiera Design will refund the amounts due in accordance with applicable law.
The refund includes the amounts paid by the customer for the returned products and, where applicable, the standard delivery costs corresponding to the initial delivery method selected.
Where the customer expressly chose a more expensive delivery method than the standard delivery option offered, the additional amount may not be refunded.
Lumiera Design may delay the refund until the goods have been received or until the customer provides proof that the goods have been shipped back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction, unless the customer agrees otherwise or applicable law provides otherwise.
13. Statutory Guarantees
Consumer customers benefit from the statutory guarantees applicable to their purchase, including the statutory guarantee of conformity and the guarantee against hidden defects, where the relevant conditions are met.
These guarantees are independent of any commercial warranty that may be offered by Lumiera Design or by the manufacturer.
The statutory guarantee of conformity applies, in particular, where a product has a lack of conformity existing at the time of delivery or otherwise meets the conditions provided by applicable law.
Under the conditions provided by law, consumers may have rights relating to the repair or replacement of the product and, in certain circumstances, to a price reduction or termination of the contract.
Statutory guarantees may not be removed or limited by these Terms and Conditions.
Information relating to statutory guarantees is also provided to consumers before the conclusion of the contract.
14. Defective or Non-Conforming Products
For any request concerning a defective or non-conforming product, the customer may contact:
The customer should provide:
- their order number;
- the product concerned;
- a description of the issue;
- and, where useful, photographs or videos showing the issue.
Lumiera Design will review the request and provide the remedy required under applicable law.
15. Customer Service and Complaints
For any questions or complaints concerning an order, product, or delivery, the customer may contact Lumiera Design:
Email: contact@lumieradesign.com
Phone: +1 575-250-1462
Lumiera Design will make reasonable efforts to process complaints as quickly as possible.
Customers are encouraged to retain communications and supporting documents relating to their complaint.
16. Consumer Mediation
In the event of a dispute, the customer should first submit a written complaint to Lumiera Design in order to seek an amicable resolution.
Consumer Mediator: [TO BE COMPLETED BEFORE PUBLICATION]
Name: [Mediator's name]
Address: [Address]
Website: [Mediator's website]
Where consumer mediation is applicable, the consumer may refer the matter to the competent mediator after submitting a prior complaint to Lumiera Design, in accordance with the applicable conditions.
17. Liability
Lumiera Design is responsible for properly performing its obligations arising from the sales contract, within the limits provided by applicable law.
Nothing in these Terms and Conditions shall have the effect of removing or limiting mandatory rights granted to consumers.
Lumiera Design shall not be liable for delays or non-performance resulting from force majeure or circumstances reasonably beyond its control, within the limits permitted by law.
The use of external suppliers or logistics partners does not deprive consumers of their rights against Lumiera Design.
18. Intellectual Property
The elements appearing on the Lumiera Design website, including texts, photographs, images, logos, graphics, and other content, are protected by applicable intellectual property laws.
Elements belonging to third parties remain the property of their respective owners.
Any unauthorized use of protected elements is prohibited to the extent permitted by law.
19. Personal Data
Customers' personal data is processed in accordance with the Lumiera Design Privacy Policy.
This policy describes, in particular, the categories of data collected, the purposes of processing, data recipients, and the rights of data subjects.
For any questions concerning personal data:
20. Applicable Law
These Terms and Conditions shall be interpreted in accordance with applicable law.
Where the consumer normally resides in a Member State of the European Union, any choice of applicable law may not deprive the consumer of the mandatory protections granted by provisions from which the parties cannot derogate by agreement under the applicable law.
21. Dispute Resolution
In the event of a dispute, the parties are encouraged to seek an amicable resolution as a priority.
Consumers retain the right to exercise the remedies available to them under applicable law.
Consumer mediation may be used where the applicable legal conditions are met.
22. Contract Retention
Contractual information relating to the order is retained by Lumiera Design for the period necessary to manage the contractual relationship and comply with applicable legal obligations.
The customer receives an order confirmation by email.
The customer may contact Lumiera Design at contact@lumieradesign.com to request a copy of the information relating to their order, subject to applicable legal requirements.
Contracts concluded electronically are archived in accordance with applicable legal requirements.
Information concerning the steps involved in concluding the contract and the means available to correct errors is presented to the customer during the ordering process.
23. Amendments to the Terms and Conditions
Lumiera Design may amend these Terms and Conditions, particularly to reflect changes to its business activities or applicable regulations.
The version applicable to an order is the version accepted by the customer at the time the sale is concluded.
Amendments shall not apply retroactively to orders that have already been concluded.
Appendix – Model Withdrawal Form
To: TBNGROUPLLC – Lumiera Design
Email: contact@lumieradesign.com
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
Product(s) concerned:
............................................................
Order number:
............................................................
Ordered on / received on:
............................................................
Consumer's name:
............................................................
Consumer's address:
............................................................
Date:
............................................................
Consumer's signature (only if this form is submitted on paper):
............................................................